Team Lead Managed Print Services (MPS) Technology | Teamleitung MPS-Technik (m/w/d)
Ehrig GmbH
Job Summary
This role involves leading the technical operations of a Managed Print Services (MPS) division in Berlin. As the Team Lead, you will bridge the gap between technical expertise and organizational management by overseeing a team of technicians and apprentices. Your day-to-day responsibilities include personnel development, resource planning for rollout projects, and coordinating 2nd and 3rd-level support. You will be instrumental in optimizing workflows according to ISO 9001 standards, conducting feasibility analyses for client requests, and ensuring the economic efficiency of MPS contracts. The position is ideal for a professional who enjoys a mix of technical troubleshooting and strategic process improvement. What makes this role attractive is the stable work-life balance with no weekend work, a family-like corporate culture, and the opportunity to work closely with senior management to shape the service portfolio of an established company.
Required Skills
Education
Not specified
Experience
- Several years of professional experience in MPS technology or a comparable technical field
- Experience in technical team leadership and personnel development
- Proven track record in organizational management and operational steering
- Experience working with ERP systems and quality management processes
- Professional experience in customer communication and complaint management
Languages
Additional
- The role is a full-time, permanent position based in Berlin. It requires the ability to conduct feasibility analyses and provide technical support to the sales department.