IT Support and Helpdesk Specialist | Mitarbeiter IT - und Hotline Support (m/w/d)

Job Summary

As an IT Support and Helpdesk Specialist, you will be the primary point of contact for internal technical issues, managing the full lifecycle of hardware and software support. Your day-to-day responsibilities include the installation and configuration of PCs and laptops, providing first-level support for the internal IT environment, and staffing the service hotline. Uniquely, this role also involves performing general repairs on the company's specific product line, blending traditional IT support with hands-on hardware maintenance. This position is ideal for a proactive professional who enjoys a mix of technical troubleshooting and direct user interaction. The role is set within a family-oriented atmosphere characterized by flat hierarchies and flexible working hours, offering the opportunity to take on significant responsibility and implement personal ideas within a transparent, communicative team environment.