IT Help Desk Technician | User-Help-Desk-Mitarbeiter (m/w/d)
FERCHAU GmbH Niederlassung Bielefeld
Job Summary
As an IT Help Desk Technician at FERCHAU, you will serve as a central point of contact for technical support, connecting people and technology across various company locations. Your daily responsibilities include receiving, analyzing, and processing user inquiries from the headquarters and regional branches. You will be responsible for logging and classifying incidents within a ticket system, managing Microsoft Active Directory accounts, and performing software installations and troubleshooting on client devices. This role is ideal for service-oriented professionals who enjoy solving technical problems in a dynamic environment. The position offers significant career advantages, including an open-ended employment contract, flexible mobile working options, and access to extensive professional development programs through a network of over 130 locations.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration), a degree in Computer Science, or a comparable qualification.
Experience
- Initial professional experience in IT support and help desk environments
- Experience in managing and classifying technical incidents via ticketing tools
- Practical knowledge in Microsoft Active Directory administration
- Experience with software deployment and client-side troubleshooting
- Familiarity with the Office 365 environment is preferred
Languages
Additional
- The role offers mobile working flexibility and requires a high level of customer orientation.
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