IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing technical assistance to users and system administrators across both server and client levels. Your daily activities will center on the independent processing of support tickets within a First and Second Level framework, ensuring technical issues are resolved efficiently. Beyond troubleshooting, you will play a proactive role in user education by conducting training sessions and briefings. You will also contribute to the continuous improvement of the team's service quality by helping to develop and expand the helpdesk knowledge base. This role offers a dynamic environment working with prestigious clients across various technology sectors. The position is particularly attractive due to its focus on professional growth, flexible working hours through flextime and part-time options, and a supportive team culture reinforced by regular corporate events and employee discount programs.