IT Support Specialist (1st and 2nd Level) | Supporter 1st und 2nd Level (m/w/d)

Job Summary

This role involves providing comprehensive technical assistance to users and system administrators across both server and client environments. As an IT Support Specialist, you will independently manage and resolve support tickets within a 1st and 2nd level framework, ensuring that complex issues are properly documented and escalated to 3rd level support when necessary. Beyond troubleshooting, you will be responsible for conducting user training sessions and actively contributing to the expansion of the internal helpdesk knowledge base. This position is ideal for those who enjoy a mix of hardware and software support while working within structured ITIL environments. The role is particularly attractive due to its long-term stability with a permanent contract, the flexibility of mobile work options, and access to extensive professional development through an in-house academy, making it a great environment for continuous career growth in IT infrastructure.