IT Support Specialist | Fachinformatiker IT-Support (m/w/d)

FERCHAU GmbH Niederlassung Potsdam

Potsdam, Brandenburg, Deutschland
Published Mar 17, 2026
Full-time
No information

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as a vital link between technology and users, providing comprehensive technical assistance to employees across various departments. Your daily responsibilities include managing the full lifecycle of IT support requests—from initial intake and prioritization in a ticketing system to resolving complex hardware, software, and media technology issues. You will be responsible for the installation, configuration, and maintenance of PC hardware, mobile devices, and peripherals, ensuring all systems are optimized and functional. This role is ideal for a service-oriented professional who enjoys independent problem-solving while collaborating with specialized IT departments to implement sustainable technical solutions. The position offers a permanent contract and continuous professional development through an in-house academy, making it an attractive opportunity for those looking to advance their career in a structured, expert environment.

Required Skills

Education

Completed vocational training in the IT field, ideally as an IT Specialist for System Integration (Fachinformatiker für Systemintegration).

Experience

  • Several years of professional experience in software and hardware support
  • Practical experience with Active Directory and ticketing systems
  • Experience in the administration of mobile devices and iOS
  • Proven track record in independent technical problem-solving and internal service delivery

Languages

German (Fluent)

Additional

  • Must be able to work full-time. Position requires a service-oriented mindset for internal customer support.