1st Level IT Support Specialist | Supportmitarbeiter (m/w/d) 1st Level Support [Kziff. RM9052]

Job Summary

This role involves serving as the first point of contact for technical issues, where you will be responsible for receiving, categorizing, and documenting incidents within a ticketing system. Day-to-day activities include troubleshooting and resolving technical problems via email, telephone, remote access, and screen sharing. You will also maintain the internal solution wiki and escalate complex issues to 2nd-level support when necessary. The ideal candidate has a solid foundation in IT infrastructure, including operating systems and networks, and enjoys working in a collaborative team environment. This position is particularly attractive due to its permanent contract, above-tariff salary, and comprehensive benefits package, which includes corporate pension schemes, sports subsidies, and structured mentoring and coaching programs to support your professional growth.