IT Service Desk Specialist | Informatiker (m/w/d) Servicedesk [Kziff. RM9052]

Job Summary

In this role, you will be the first point of contact for technical support, managing incidents related to operating systems, user accounts, and Office 365. Your daily activities will involve troubleshooting and resolving issues via email, telephone, remote access, and screensharing. You will also be responsible for maintaining the internal solution wiki and escalating complex technical problems to the 2nd-level support team. The position requires a strong technical foundation in network environments and Active Directory, alongside proficiency in common ticketing systems. This role is ideal for professionals who enjoy working in small, collaborative teams and possess strong organizational skills. What makes this position attractive is the long-term stability of a permanent contract, above-standard compensation and vacation entitlements, and a comprehensive benefits package including pension schemes, sports subsidies, and structured mentoring programs.