Technical Support Technician | Techniker (m/w/d)
HHG GmbH
Job Summary
This role involves providing technical expertise for HHG GmbH, a family-owned specialist in switch technology, video door communication, and building automation. As a Technical Support Technician, you will be the primary point of contact for electrical wholesalers and trade professionals, offering telephone-based technical advice and troubleshooting. Your daily activities will include guiding customers through the commissioning of VILLA video intercom systems, diagnosing malfunctions, and performing repairs on defective units. Additionally, you will play a key role in product development by providing feedback for new and existing systems. This position is ideal for experienced electricians or installers looking to transition into an office-based technical support role. The company offers a family-like atmosphere with flat hierarchies, quick decision-making processes, and a flexible flextime model, making it an attractive opportunity for those seeking long-term stability and the chance to actively shape company growth.
Required Skills
Education
Desired: Completed vocational training as an Electrical Technician, Electrician, or Electronics Technician specializing in energy, building, or communication technology. Career changers with relevant prior knowledge are also considered.
Experience
- Professional experience in technical support or repair services for electrotechnical products
- Experience in the installation or maintenance of energy, building, or communication technology
- Practical experience as an electrician or installer seeking a transition to an office environment
Languages
Additional
- Location: Cadolzburg, Germany. This is a full-time, permanent position (unbefristet) with a flextime model.