Customer Support Representative | Mitarbeiter Kundensupport (m/w/d)

Job Summary

As a Customer Support Representative for a leading tax ERP software provider, you will play a pivotal role in assisting corporate clients with specialized digital tools like 'eBilanz-Online' and 'ESEF-Manager'. Your day-to-day responsibilities involve handling technical and functional inquiries via phone and email, ensuring users can successfully submit electronic balance sheets and financial reports to regulatory authorities. Beyond troubleshooting, you will collaborate closely with the development team to ensure the software remains compliant with evolving legal requirements. This role is unique because it offers the flexibility to take on conceptual and project-based tasks depending on your interests. You will join a stable yet dynamic medium-sized company that maintains a start-up mentality, offering a cooperative work environment, market-oriented compensation, and flexible working arrangements. It is an ideal position for a motivated professional who enjoys the intersection of taxation, IT, and customer service.