Expert Product and Application Management – Technical Consulting & Sales | Experte (m/w/d) Produkt- und Applikationsmanagement – Technische Kundenberatung & Vertrieb
Testo SE & Co. KGaA
Job Summary
As an Expert in Product and Application Management, you will bridge the gap between technical innovation and customer satisfaction by providing high-level technical consulting and sales support. Your day-to-day responsibilities involve handling complex technical inquiries via phone, email, and chat, documenting interactions in CRM systems, and guiding customers through product selection. You will play a pivotal role in sales by identifying upselling opportunities, conducting online product demonstrations, and representing the company at international trade fairs. Beyond direct support, you will monetize services through remote and on-site training sessions and contribute to the Testo Academy as a speaker. This role is ideal for a professional who enjoys a mix of technical problem-solving and proactive customer relationship management. Joining a global leader in measurement technology, you will benefit from a dynamic environment where your expertise directly contributes to environmental protection and health through innovative measurement solutions.
Required Skills
Education
Completed technical or scientific vocational training or a university degree in Measurement Technology, Electrical Engineering, Process Engineering, or a comparable field.
Experience
- Professional experience in technical customer service, application management, or a similar interface role between technology and sales
- Proven experience in handling technical inquiries and providing application-based solutions
- Experience in identifying cross-selling and upselling potentials within a technical context
- Experience in conducting product training or technical briefings both remotely and on-site
Languages
Additional
- Willingness to travel to trade fairs and customer sites for on-site training; location is Titisee-Neustadt (near Freiburg).
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