IT Support Specialist / IT Helpdesk | IT Support Mitarbeiter / IT Helpdesk (m/w/d)
addON Solution GmbH
Job Summary
As an IT Support Specialist, you will serve as the primary point of contact for customers and users of the proprietary software solution 'egON'. Your daily responsibilities include providing technical assistance via telephone, email, and a ticketing system to ensure clients utilize the software efficiently. You will be responsible for processing inquiries, conducting user training, managing individual software settings, and maintaining customer documentation databases. This role requires close collaboration with development and sales teams to coordinate 2nd-level support requests. This position is particularly attractive due to its long-term perspective, offering a permanent contract and clear career paths into consulting, technical specialization, or project management. The company fosters a 'New Work' atmosphere with modern Apple equipment, agile processes, and a strong feedback culture, making it an ideal environment for those who enjoy direct customer impact and professional growth.
Required Skills
Education
Commercial or technical vocational training or a university degree.
Experience
- Professional experience in IT support or customer service
- Experience in handling customer inquiries via phone, email, or ticketing systems
- Experience in creating and maintaining documentation or document templates
- Entry-level candidates are explicitly encouraged to apply
Languages
Additional
- Located in Jena, Germany. Requires high IT affinity and the ability to work independently in a structured manner.