Senior IT Onsite Technician | IT Onsite Techniker Senior (m/w/d)
wu personal GmbH Berlin
Job Summary
This role involves ensuring the seamless operation of Windows PCs and Android smartphones directly at client locations. As a Senior IT Onsite Technician, you will serve as a technical expert responsible for rapid problem resolution, proactive maintenance, and conducting user training sessions. You will work independently across diverse client environments, supporting various user groups including VIPs and technical staff. Key responsibilities include managing service requests according to ITIL standards and performing 'Smart Hands' tasks such as troubleshooting video conferencing systems, network testing, and IP telephony support. The position is particularly attractive for those who enjoy a mix of technical depth and direct client interaction within a global technology leader. You will have the opportunity to work on diverse projects with a focus on digital transformation, supported by a fixed monthly salary and the prospect of long-term project extensions.
Required Skills
Education
Completed vocational training in IT or 5+ years of equivalent professional experience; additional qualifications in Network or System Administration preferred.
Experience
- At least 5 years of relevant professional experience in IT support or a completed vocational training
- Extensive experience as a Senior Desktop Technician or Desktop Engineer
- Proven experience working with Windows OS and Android support environments
- Professional experience in customer-oriented technical service and VIP support
- Experience in network administration or system administration is advantageous
Languages
Additional
- Valid driver's license required; willingness to travel for meetings and project-related tasks at various locations; ability to perform physical tasks related to IT equipment relocation.
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