Physicist / Service Operations Manager | Physiker (m/w/d)
Rodenstock GmbH
Job Summary
As a Physicist and Service Operations Manager at the Rodenstock Group, you will lead the global technical service and maintenance strategy for high-end optical measuring devices and ophthalmological instruments. Your day-to-day responsibilities involve coordinating international service standards, managing global service KPIs, and acting as the central interface between local subsidiaries and external manufacturing partners. You will be instrumental in transforming customer feedback into product improvements and ensuring that all service activities comply with strict medical technology safety and quality standards. This role is ideal for a technical professional with a business mindset who enjoys a mix of leadership, strategic planning, and technical oversight. Rodenstock offers a dynamic, international environment with a focus on 'Biometric Intelligent Glasses,' providing significant freedom for personal development and the opportunity to shape the service landscape of a global market leader in eye health.
Required Skills
Education
Technical Bachelor's degree in Engineering or Physics, followed by a Master in Business Administration (MBA) or a Master's in Optics.
Experience
- Several years of professional experience in field service or technical support
- Leadership experience in a service management position
- Proven expertise in optical systems, lasers, imaging, spectroscopy, or photonic devices
- Experience managing technical remote teams within a matrix structure
- Experience in managing international service standards and workflows
Languages
Additional
- Willingness to travel internationally up to 30%; proficiency in MS Office and service management software required.
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