Specialist Consultant for Customer Process Optimization | Fachberater ProzessPlus Kundenprozesse (m/w/d)

Job Summary

As a Specialist Consultant for Customer Process Optimization, you will play a pivotal role in driving digital transformation within the Sparkassen-Finanzgruppe. You will be responsible for standardizing and optimizing banking processes ranging from traditional investments to credit business. Your daily tasks involve structuring complex technical topics, developing innovative solutions to enhance customer satisfaction, and representing these initiatives in various committees and partner organizations. You will act as a bridge between departments, utilizing agile methodologies to align service offerings with market trends and technological advancements. This position is unique for its high level of strategic influence, offering the opportunity to shape the digital banking landscape of one of Europe's largest IT service providers. You will support senior management with strategic concepts and presentations while fostering a culture of customer-centric thinking. The role offers significant career growth potential and the flexibility to work from Hannover, Münster, or Frankfurt.