IT Process Manager | IT Prozessmanager (m/w/d)

Job Summary

As an IT Process Manager at FERCHAU, you will be responsible for the conceptual design and continuous improvement of technical business processes. Your day-to-day activities will involve coordinating internal workflows based on the ITIL framework, managing the IT service catalog to increase standardization, and acting as a vital interface between internal and external clients. You will play a key role in digital transformation initiatives, advising IT leadership on strategic matters and establishing criteria for measuring process and service quality. This role is ideal for professionals who enjoy bridging the gap between technical requirements and organizational efficiency. The position offers a high degree of flexibility with mobile working options and a permanent employment contract. You will benefit from a comprehensive package including specialized training programs, childcare subsidies, and company pension schemes, all while working on diverse projects for innovative companies.