IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

As an IT Support Specialist at NConsult GmbH, you will serve as the primary point of contact for all technical inquiries, acting as the first line of defense for both internal teams and external clients. Your daily responsibilities include receiving support requests via phone and email, troubleshooting hardware and software issues, and meticulously documenting cases within a ticketing system. For more complex technical challenges, you will coordinate with the 2nd level support team to ensure timely resolution. This role is ideal for service-oriented professionals looking to grow their technical expertise in a dynamic environment. The position offers an attractive compensation package, modern IT equipment, and flexible working hours within a supportive, innovation-driven culture based in Frankfurt am Main. It provides a structured path for career development and continuous learning in the IT sector.