IT Specialist - Incident & Problem Management | Informatiker (m/w/d)

Job Summary

As an IT Specialist at Aareal Bank Group, you will play a critical role in maintaining service stability and operational excellence within the Incident and Problem Management domains. Your day-to-day responsibilities involve monitoring, evaluating, and prioritizing incidents using ServiceNow, ensuring strict adherence to SLA timelines across various cross-functional teams. You will be tasked with identifying trends through ticket analysis, conducting Root-Cause-Analyses (RCA), and developing sustainable solutions to reduce recurring disruptions. Beyond incident handling, you will contribute to the Change Advisory Board (CAB), assess operational risks, and continuously optimize IT Service Management (ITSM) processes. This position is ideal for a structured, analytical professional who enjoys a mix of technical oversight and process improvement. The role offers the opportunity to work at the intersection of IT operations and strategic service management, making it an attractive choice for those looking to influence service quality and stability in a professional banking environment.