IT Support Specialist | IT Support Mitarbeiter (m/w/d)
timecon GmbH & Co. KG
Job Summary
As an IT Support Specialist, you will be the primary point of contact for technical challenges, providing essential 1st and 2nd level support in a part-time capacity (20–25 hours per week). Your day-to-day responsibilities include installing, configuring, and maintaining Windows workstations and mobile devices, alongside troubleshooting diverse hardware and software issues. You will act as a bridge between internal users and external IT service providers, ensuring complex problems are escalated and tracked through a ticketing system. This role is ideal for a solution-oriented professional who enjoys maintaining IT documentation and communicating technical status updates clearly to non-technical users. The position offers a modern work environment with clear processes and a strong potential for permanent employment following an initial temporary placement, making it an excellent opportunity for those seeking long-term stability and professional growth in a collaborative setting.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist) or a comparable qualification.
Experience
- Professional experience in 1st and 2nd level IT support
- Experience in the installation, configuration, and maintenance of Windows-based workstations
- Proven track record in hardware and software troubleshooting
- Experience working with external IT service providers and ticket escalation processes
Languages
Additional
- Part-time position (20–25 hours per week). Initially hired via temporary employment agency with the explicit intention of permanent takeover by the client.