Technical Support Specialist (1st Level) | Technical Support Specialist (1st Level) (m/w/d)

Job Summary

In this role as a Technical Support Specialist, you will serve as the primary point of contact for users facing technical challenges, ensuring smooth IT operations through effective problem-solving. Your daily responsibilities include analyzing incoming support requests, documenting processes within a ticketing system, and resolving hardware and software issues via phone, remote access, or on-site support. You will be responsible for categorizing incidents, escalating complex cases to 2nd-level support, and maintaining internal knowledge bases. This position is ideal for service-oriented professionals who enjoy direct user interaction and collaborative teamwork. The role is particularly attractive due to its modern workplace environment, strong team spirit, and a genuine commitment to work-life balance, including home office options and health management programs. It offers a stable, permanent contract with a competitive salary range between €36,000 and €46,000 per year.