IT Support Agent | Support Agent (m/w/d) - vor Ort

Job Summary

As an IT Support Agent at Advancis, you will play a critical role in maintaining the company's position as a market leader in Physical Security Information Management (PSIM). On a day-to-day basis, you will provide technical support for the WinGuard platform, which integrates over 500 adapters across security and building automation systems worldwide. This role involves troubleshooting complex issues related to Microsoft operating systems, network protocols, and virtualization while utilizing remote desktop tools to assist international clients. The ideal candidate possesses a strong technical background in IT infrastructure and a customer-centric mindset. This position is particularly attractive for those seeking a long-term, permanent contract in a stable yet innovative environment where they can quickly take on responsibility. Based in Langen, Germany, you will work in a modern office environment with a team that values analytical thinking and clear communication under pressure.