IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be the primary point of contact for technical assistance, ensuring that technology remains an enabler rather than a hurdle for users. Your day-to-day responsibilities involve processing IT requests and incident reports, providing immediate 'first aid' for workplace technical issues, and supporting the installation and configuration of hardware and software. You will also be responsible for system updates, maintenance tasks, and documenting all support cases within a ticketing system. Beyond troubleshooting, you will train users on basic IT topics and collaborate closely with 2nd-level support for complex problem resolution. This role is ideal for proactive professionals who enjoy direct user contact and problem-solving under pressure. The position is particularly attractive due to its permanent contract, comprehensive benefits including childcare subsidies and company pension schemes, and a strong focus on professional development and team culture through regular networking events.