IT Service Desk / IT Support Specialist | Mitarbeiter:in IT Service Desk / IT Support (m/w/d)

Job Summary

As an IT Service Desk Specialist based in Kassel, you will serve as the primary point of contact for users, ensuring reliable IT operations both remotely and on-site. The role involves troubleshooting technical issues within a medium-sized environment that supports church and social welfare organizations. You will be responsible for resolving problems related to Microsoft operating systems and Office applications while actively contributing ideas to improve internal processes. This position is ideal for service-oriented professionals who enjoy direct user contact and structured problem-solving. The company offers a stable, long-term perspective with a value-driven culture, comprehensive onboarding, and a modern working environment. It is a full-time, permanent role that balances technical execution with high-level customer service in a collaborative team setting.