Back to Job Listings

IT Process Manager (ITSM) | Informatiker (m/w/d)

Landschaftsverband Westfalen-Lippe (LWL)

Münster, Westfalen, Nordrhein-Westfalen, Deutschland
Published Jul 11, 2025
Full-time
No information
View original

Job Summary

This role is for an IT Process Manager specializing in IT Service Management (ITSM) within the LWL.IT Service Department. The successful candidate will be instrumental in conceptualizing, implementing, analyzing, and continuously developing central IT service management processes. Key responsibilities include defining and evaluating process and performance indicators, supporting the adoption of ITIL 4 practices, and developing scripts and tools within BMC Helix ITSM to enhance automation. The position also involves leading internal and participating in cross-departmental working groups and projects. This is an attractive opportunity for professionals looking to contribute to an institution focused on cultural and social good, offering job security, transparent public sector compensation, and excellent professional development opportunities.

Required Skills

Education

Completed university degree (Diplom/Bachelor) in Computer Science, Engineering, Mathematics, or comparable fields. Alternatively, completed vocational training as an IT Specialist, IT Management Assistant, or IT Systems Electronics Technician, or comparable long-term professional experience.

Experience

  • Professional experience in IT Service Management (ITSM) platforms and tools (e.g., BMC Helix ITSM)
  • Experience in designing and implementing workflows
  • Experience with data models and modeling languages
  • Experience with scripting and description languages
  • Experience in leading and participating in working and project groups
  • Relevant professional experience in the specified task areas for career changers

Languages

German (Fluent)

Additional

  • This is a part-time position (20 hours/week). The role is based in Germany. Applicants should be available to start as soon as possible. The position is permanent (unbefristet).

More Jobs from Landschaftsverband Westfalen-Lippe (LWL)

IT Coordinator | Informatiker (m/w/d)

Jul 11, 2025

This role involves coordinating IT for cross-sectional areas and the kvw-Beihilfekasse within the Co...

System Engineer ECM / DMS | Informatiker (m/w/d)

Jul 11, 2025

This role is for a System Engineer specializing in Enterprise Content Management (ECM) and Document ...

Project Manager | Projektleiter (m/w/d)

Jul 11, 2025

This Project Manager role is an exciting opportunity for an Electrical or Communications Engineer to...