First-Level Support Specialist | First-Level-Support (m/w/d)

Job Summary

As a First-Level Support Specialist, you will be the initial point of contact for technical inquiries, providing essential support to users. Your daily tasks will involve managing support requests via phone, email, and ticketing systems, performing initial diagnostics, and resolving common technical issues. You will also be responsible for escalating complex problems to higher-level support and maintaining a knowledge base with documented solutions. This role is ideal for someone with a background in IT, strong problem-solving skills, and a customer-centric approach, offering a modern work environment within an innovative IT company that values excellent service and provides opportunities for professional development.