Second-Level Support Specialist | Second-Level-Support (m/w/d)

Job Summary

This role involves providing advanced technical support, acting as the escalation point for complex issues from the First-Level Support team. The specialist will conduct detailed diagnostics, troubleshoot problems, and collaborate with other IT teams to resolve system issues. A key part of the job includes documenting solutions and reporting on recurring problems, as well as assisting with the implementation of new technologies and system updates. The ideal candidate will have a strong IT background, excellent problem-solving skills, and a collaborative spirit, contributing to an innovative IT company focused on continuous development.