Second-Level Support Specialist | Second-Level-Support (m/w/d)
I. K. Hofmann GmbH
Job Summary
This role involves providing advanced technical support, acting as the escalation point for complex issues from the First-Level Support team. The specialist will conduct detailed diagnostics, troubleshoot problems, and collaborate with other IT teams to resolve system issues. A key part of the job includes documenting solutions and reporting on recurring problems, as well as assisting with the implementation of new technologies and system updates. The ideal candidate will have a strong IT background, excellent problem-solving skills, and a collaborative spirit, contributing to an innovative IT company focused on continuous development.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist, IT Systems Management Assistant, IT Management Assistant) or a degree in Computer Science, IT Management, or a comparable field.
Experience
- Professional experience in analyzing and solving complex technical problems
- Experience with detailed diagnostics and troubleshooting
- Experience collaborating with IT teams
- Experience with system administration, remote maintenance, and security software
Languages
Additional
- Not specified
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