IT Service Desk Technician | IT-Service-Desk-Techniker (m/w/d)

Job Summary

As an IT Service Desk Technician, you will be the first point of contact for end-users, providing essential technical support via phone, email, and ticketing systems. Your daily tasks will involve diagnosing and resolving software and hardware issues, maintaining and updating IT systems, including software patches and security updates, and creating comprehensive documentation and knowledge bases. You'll also have the opportunity to conduct user training on new systems and applications. This role offers a dynamic environment within an innovative IT company, allowing you to apply and further develop your technical skills while ensuring smooth IT operations and excellent customer satisfaction.