IT Service Engineer | IT-Service Engineer (m/w/d)

Job Summary

As an IT Service Engineer, you will be the primary point of contact for technical support, responsible for accepting, classifying, and resolving incidents within complex system environments. Your day-to-day activities involve managing the full ticket lifecycle according to Service Level Agreements (SLAs), performing remote troubleshooting, and ensuring high-quality customer communication via phone and email. Beyond reactive support, you will be tasked with the administration and monitoring of system environments, including software maintenance and patch management. This role is ideal for a service-oriented professional who enjoys technical problem-solving and maintaining stable IT infrastructures. The position offers a high degree of autonomy and the opportunity to work in a professional team with flexible working hours and home office options, making it an attractive choice for those seeking a modern work-life balance in Leipzig.