ERP Customer Support Specialist | ERP-Customer Support (m/w/d)*

Job Summary

As an ERP Customer Support Specialist in Münster, you will play a vital role in helping businesses modernize their commercial processes using Sage100 software. Your day-to-day responsibilities involve providing technical and functional support to end customers and business partners via phone and email. You will monitor and optimize Sage100 business processes, analyze service requests, and handle incident management. Beyond support, you will be involved in software customizing, conducting user training, and performing risk analysis to escalate complex issues to consultants or project managers. This role is particularly unique as you will also help develop and support the company's proprietary 'smart4business' module for ticket and contract management. Joining a collaborative Business Solutions team, you will enjoy a modern work environment with high-end equipment, flexible remote work options, and a culture that prioritizes personal growth through structured development plans and workshops.