IT Support Specialist | IT-Support Mitarbeiter (m/w/d) Technischer Support
SAL Service GmbH
Job Summary
This role involves providing professional First-Level technical support for a global healthcare company based in Augsburg. You will be the primary point of contact for incoming telephone inquiries, ensuring high service and quality standards while documenting all interactions in a ticketing system. Your daily responsibilities include advising users on technical issues related to electronic connectivity, telematics infrastructure, and internal online services. You will also assist internal staff with digital service usage, including user credentials and electronic data transmission. This position is ideal for service-oriented professionals who enjoy problem-solving and direct human contact. The role offers a 39-hour work week with partial home-office options available after an initial one-month induction period. It serves as an excellent opportunity for career development within a stable industry, with the potential for permanent employment after six months.
Required Skills
Education
Successfully completed degree in Computer Science, Business Informatics, or a comparable qualification.
Experience
- Professional experience in technical customer support or first-level support
- Experience in handling telephone inquiries and complaint management
- Experience with IT documentation and ticketing tools
- Demonstrated experience in a service-oriented environment
Languages
Additional
- Must be flexible with working hours to cover service times (Mon-Thu 07:30-17:30, Fri 07:30-16:00). Location: Augsburg, Germany.