IT Support Specialist | Supportmitarbeiter (m/w/d) IT-Abteilung

Job Summary

As an IT Support Specialist for this family-owned wholesale business, you will serve as the primary point of contact for technical issues across 17 locations. Your daily responsibilities include managing the ticket system, providing 1st and 2nd level support, and administering the RingCentral telephony system. You will be responsible for setting up and relocating workstations, creating technical documentation, and coordinating with external service providers. Beyond reactive support, you will conduct employee training and contribute to strategic IT projects and process optimization. This role is ideal for a service-oriented professional who enjoys a mix of technical administration and hands-on hardware management. The position offers a stable, permanent contract with a 38.75-hour work week, 30 days of vacation, and a structured onboarding process within a flat-hierarchy environment that values quick decision-making.