IT Service & Support Specialist | IT-Service & Support Mitarbeiter (m/w/d)

Job Summary

This role is for an IT Service & Support Specialist to join a global software leader in Munich. The position involves managing IT hardware assets, installing software, configuring hardware, and setting up mobile devices. A key part of the role is providing 1st and 2nd level helpdesk support, handling tickets, prioritizing, distributing, and processing daily requests. The specialist will also manage Service Level Agreements (SLAs) and related reports. This is an excellent opportunity for both experienced professionals and career starters, offering the chance to work in an international environment within a company that drives the use of virtual environments for sustainability across various industries.