Business Analyst / Functional Consultant for Sales Feedback Processes | Business Analyst / Fachlicher Berater (m/w/d) für die v ...

Job Summary

This role is for a Business Analyst / Functional Consultant specializing in sales feedback processes within one of Europe's largest banking IT service providers. The successful candidate will be responsible for strategically developing multi-channel, user-centric, and practical sales feedback processes. Key responsibilities include owning the 'Customer Satisfaction / Net Promoter Score (NPS)' product, leading related projects, and steering customer satisfaction initiatives across business units. The role involves close collaboration with CX/UX specialists to define customer journeys, conducting workshops, and representing product interests to various stakeholders. This position offers a chance to drive innovation in the financial sector, working within a talented team to create significant value and impact.