System Engineer Contact Center | System Engineer Contact Center (m/w/d) | OMCBVL

Job Summary

As a System Engineer within the BankingWorkspace and Sales Solutions tribe, you will be a key driver in the digital transformation of contact center operations for over 900 cooperative banks. Working in an agile, cross-functional squad of six colleagues, you will oversee the technical design and further development of operational processes. A primary focus of this role is serving as the lead contact for Genesys, managing both current on-premise solutions and the transition to modern cloud-based systems. You will ensure compliance with strict banking regulations while proactively collaborating with stakeholders to optimize services. This position offers a unique opportunity to work with cutting-edge technologies like AI and Smart Data in a system-critical banking environment. The role is based in Münster or Karlsruhe and involves occasional on-call shifts. It is ideal for professionals who enjoy high levels of responsibility and wish to shape the future of digital banking experiences for millions of customers.