IT Team Coordinator | IT Teamkoordinator (m/w/d)
Alpha-Engineering KG - Erfurt
Job Summary
As an IT Team Coordinator in Gerstungen, you will be responsible for leading a small team and ensuring the seamless operation of local IT infrastructure, including workplace environments and shopfloor systems. Your daily activities will involve managing IT service management processes such as incident, change, and asset management according to ITIL standards, while also overseeing patching, backups, and system monitoring. You will act as a bridge between local and central IT organizations, managing external service providers and ensuring strict adherence to SLAs and KPIs. Beyond operations, you will lead medium-sized site projects, manage resource scheduling, and drive the professional development of your team members. This role is ideal for a professional with a mix of technical infrastructure knowledge and early leadership experience who wants to shape IT processes in a dynamic environment. The position offers attractive benefits including 30 days of vacation, performance bonuses, and flexible home office options.
Required Skills
Education
Completed Bachelor's or Master's degree in Computer Science, Business Informatics, Business Administration, or a comparable Engineering science.
Experience
- 3–5 years of practical experience in IT operations (e.g., Workplace, Infrastructure, or Service Management)
- Initial leadership or management experience, such as leading projects or small teams
- Experience in managing IT service and project management processes
- Practical experience with application management and infrastructure topics
- Experience managing external service providers and monitoring KPIs/SLAs
Languages
Additional
- The role is based in Gerstungen and requires the ability to lead a small team and coordinate with central IT organizations. Candidates must be prepared to work on-site with some home office flexibility.
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