Service Delivery Manager | Service Delivery Manager (m/w/d)

Job Summary

As a Service Delivery Manager, you will serve as a critical liaison between IT and business departments, ensuring that technical services align perfectly with organizational needs. Your daily responsibilities will involve conducting regular service review meetings, initiating continuous improvement measures, and transforming complex business requirements into clear Service Level Agreements (SLAs). You will be responsible for generating comprehensive service usage and performance reports while maintaining and evolving the IT service catalog. This role is ideal for a professional with a strong background in application management and IT infrastructure who enjoys high-level communication and strategic planning. The position offers a unique opportunity to work at the C-level interface within a structured yet dynamic environment, supported by a comprehensive benefits package including flexible working models, mobile work options, and extensive professional development through a dedicated corporate academy.