Service Delivery Manager | Service Delivery Manager (w/m/d) - I-00614

Job Summary

As a Service Delivery Manager, you will be responsible for the independent management of service and operating contracts, ensuring the seamless implementation of service agreements. Your daily activities will include planning and conducting service review meetings with clients and internal stakeholders, as well as managing ticket processes for specific service projects. You will play a critical role in process migration and the transition into operational phases. A key part of this position involves the proactive and continuous optimization of workflows to maintain high service quality. Additionally, you will provide strategic support to the sales department by assisting with calculations, tenders, and conceptual designs. This role is ideal for professionals who enjoy working with diverse customer groups and various system technologies. It offers a permanent, full-time position with the opportunity to take ownership of service excellence within a dynamic information and communication technology environment.