IT Support Specialist | IT-Service Mitarbeiter (m/w/d), DLC Informationstechnologie, Unternehmenszentrale Moselweiß, GKM056
Gemeinschaftsklinikum Mittelrhein gGmbH
Job Summary
As an IT Support Specialist within the Information Technology Service Center, you will be the primary point of contact for approximately 4,300 employees across five hospital locations. Your day-to-day responsibilities involve providing first-level support via the IT hotline and managing requests through an electronic ticketing system. You will play a vital role in identifying technical malfunctions and initiating corrective measures to ensure 24/7 operational stability of critical healthcare infrastructure. Beyond routine support, you will contribute to various IT projects and participate in an on-call rotation after an initial training period. This position is particularly attractive due to its long-term security with a permanent contract under the TVöD-K public service agreement, flexible working models, and extensive employee benefits including childcare options and a company pension scheme. It offers a structured onboarding process within a professional team dedicated to regional healthcare excellence.
Required Skills
Education
Successfully completed vocational training in the IT field (e.g., IT Specialist / Fachinformatiker) or a comparable qualification.
Experience
- Professional experience in an IT Service Desk environment, specifically handling hotlines and ticket systems
- Proven experience in problem-solving and decision-making within a technical context
- Experience working collaboratively within a professional IT team
- Experience participating in or supporting IT projects
Languages
Additional
- Participation in on-call shifts (Rufbereitschaft) outside of standard office hours is required after the initial training phase. The position is located at the corporate headquarters in Moselweiß (Koblenz).