IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for providing high-quality 1st and 2nd level incident management for prestigious IT solution providers and developers. Your daily routine involves assisting customers and employees with product usage, installing and configuring hardware and software for new hires, and maintaining a robust knowledge base of technical solutions. You will play a critical role in monitoring service quality and identifying process improvements to optimize IT infrastructure. This position is ideal for service-oriented professionals who enjoy troubleshooting and technical documentation. The role offers an attractive package including company pension schemes, capital-forming benefits, and access to modern hardware and collaborative tools like SAP, Salesforce, and Atlassian. It is a unique opportunity to work in a digital-first environment that prioritizes both technical security and professional development.