ITIL IT Service Process Manager | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

As an ITIL IT Service Process Manager, you will be responsible for overseeing and managing established Release Management processes within a dynamic technical environment. Your day-to-day activities will involve the continuous improvement of IT services, support processes, rollouts, and internal tools to ensure operational excellence. A significant portion of the role focuses on quality management, where you will track key performance indicators (KPIs) and generate audience-specific reports for stakeholders. This position is ideal for professionals who enjoy bridging the gap between people and technology. You will work for a major service provider, FERCHAU, supporting well-known clients across various industries. The role offers a high degree of stability through a permanent contract, alongside modern benefits such as mobile work options, flexible scheduling, and comprehensive professional development opportunities, making it an attractive choice for those seeking a balanced and growth-oriented career.