IT Service Desk Technician | Mitarbeiter Service Desk (m/w/d)

Job Summary

As an IT Service Desk Technician at FERCHAU, you will serve as the primary point of contact for all incoming service requests and incident reports. Your daily responsibilities include accepting, prioritizing, and documenting hardware and software issues via phone and email within a professional ticket system. You will act as a vital communication bridge between end-users and specialized support teams, ensuring all incidents are managed according to established Service Level Agreements (SLAs). This role is ideal for both experienced professionals and career starters who enjoy troubleshooting and providing high-quality customer service. The position offers an attractive compensation structure and excellent opportunities for professional development across more than 130 locations, allowing for a great work-life balance near your preferred place of residence.