IT Service Desk Technician | Service Desk (m/w/d)

Job Summary

This role at FERCHAU Rosenheim involves providing essential technical support for a well-known company in Tittmoning. As an IT Service Desk Technician, you will handle both First and Second Level Support, acting as the primary point of contact for incoming technical issues via phone, email, and monitoring systems. Your daily responsibilities include managing tickets, performing incident management, and documenting solutions in a knowledge base. Furthermore, you will handle Second Level tasks such as installing standard and specialized software and managing user accounts across various applications. This position is ideal for both entry-level and experienced professionals looking for a long-term role with flexible working hours and professional development opportunities. The environment is structured around ITIL processes, offering a stable yet innovative workplace where you can contribute to technical problem-solving and process documentation.