IT Desktop Support Engineer | CLIENT DESK ENGINEER (M/W/D)

Wilken Software Group

Ulm, Donau, Baden-Württemberg, Deutschland

Published Mar 10, 2026

Full-time

Permanent

Job Summary

As an IT Desktop Support Engineer, you will be the primary point of contact for internal employees, providing high-level 1st and 2nd level support both remotely and on-site. Your daily responsibilities include troubleshooting hardware, software, and network issues, as well as installing and configuring modern workstations with operating systems and peripheral devices. You will manage mobile devices, notebooks, and user rights via Azure AD, while ensuring all support requests are documented thoroughly. Beyond daily operations, you will contribute to critical IT projects such as infrastructure rollouts and migrations. This role is ideal for a service-oriented professional who enjoys a mix of technical problem-solving and user interaction. The position offers a permanent contract within a stable, foundation-backed company that prioritizes work-life balance through flexible working models, health programs, and professional development opportunities in a modern environment.

Required Skills

Education

Not specified

Experience

Deep professional experience in 1st and 2nd level IT support and escalation processes
Advanced experience in Microsoft 365, Baramundi, and Windows system administration
Practical experience with Azure AD, specifically in user and group management
Proven track record in creating and maintaining technical IT documentation and knowledge bases
Experience participating in IT projects such as system rollouts or software migrations

Languages

German (Fluent)English (Fluent)

Additional

Full-time position with a permanent (unbefristet) contract. Requires the ability to provide on-site support at the company's workplace.