Senior Service Delivery Manager Healthcare | Senior Service Delivery Manager Healthcare (m/w/d)

Deutsche Telekom AG

Berlin, Berlin, Deutschland

Published Mar 10, 2026

Full-time

No information

Job Summary

As a Senior Service Delivery Manager at Deutsche Telekom Healthcare and Security Solutions, you will act as an 'entrepreneur within the company,' driving business growth and managing service excellence for healthcare clients. Your daily responsibilities involve steering distributed delivery teams, including nearshore and offshore resources, while maintaining full P&L responsibility. You will oversee KPIs related to time, budget, and quality, and lead project managers and consultants through complex digital transformations. A key part of the role is managing high-level stakeholder relationships and negotiating complex contracts at the C-level. This position is unique for its focus on the intersection of modern ICT solutions and the healthcare sector, offering the opportunity to shape digital health infrastructure on an international scale while balancing operational delivery with strategic business development.

Required Skills

Education

University degree in (Business) Informatics, Engineering, Economics, or a comparable vocational training with several years of relevant professional experience.

Experience

At least 3 years of professional experience in Service Delivery Management within complex corporate structures
Professional experience in managing distributed delivery teams, including nearshore and offshore integration
Proven track record in creating, evaluating, and negotiating complex contracts at the executive level
Professional experience in the healthcare market or modern IT and transformation solutions
Experience in managing cross-functional processes and organizational structures in international companies

Languages

German (Fluent)English (Fluent)

Additional

The role involves P&L responsibility and management of distributed/international teams. Part-time arrangements are possible. Priority consideration for candidates with severe disabilities given equal qualifications.