Senior IT Service Manager | Senior Servicemanager IT-Services (m/w/d)

Job Summary

As a Senior IT Service Manager at ITENOS, a subsidiary of Deutsche Telekom, you will serve as the primary commercial and technical point of contact for established clients. Your daily responsibilities include identifying customer needs, developing tailored solution concepts, and managing the entire lifecycle of service contracts from negotiation to fulfillment. You will be responsible for budget planning, revenue forecasting, and risk management while ensuring high service quality through SLA reporting and service reviews. This role is unique for its blend of technical oversight and commercial strategy, acting as the bridge between customer requirements and technical implementation. You will collaborate closely with System Engineers to oversee transition and realization projects, ensuring successful customer acceptance. The position offers a flexible working environment within a secure, globally active group, fostering a culture where creative perspectives and proactive ideas are highly valued.