IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist to join one of Germany's leading IT service providers, supporting the German Aerospace Center. The successful candidate will be the first point of contact for users, handling IT issues and service requests both over the phone and on-site. Key responsibilities include performing hardware and software support, assisting with equipment setups and relocations, and resolving basic IT problems as part of the 1st Level Support. More complex issues will be escalated to 2nd Level Support, with diligent documentation of all tickets. This position requires a strong customer and service orientation, along with a structured approach to problem-solving, offering attractive compensation and long-term career prospects within a large, reputable organization.