Technical Customer Support Advisor - Vehicle Climate Solutions | Technischer Kundenberater (m/w/d) – Innendienst, Schwerpunkt Fahrzeug-Klimalösungen (ohne Akquise)
Eberspächer Heizung Vertriebs GmbH & Co. KG
Job Summary
As a Technical Customer Support Advisor, you will serve as the primary point of contact for technical inquiries regarding vehicle parking heaters and air conditioning systems. Based in the internal office, your day-to-day responsibilities involve providing expert advice and troubleshooting support to customers via phone and email. Unlike traditional sales roles, this position focuses entirely on technical resolution and support, with no cold calling or sales acquisition required. You will work closely with the internal sales team, utilizing modern tools and AI applications to document and track customer requests. This role is particularly attractive for those with automotive knowledge who enjoy technical problem-solving within a stable, permanent position. The company provides intensive onboarding and continuous training, ensuring you become a product expert. With regulated working hours and home office options, it offers a balanced work environment for automotive professionals looking to transition into a technical advisory capacity.
Required Skills
Education
Not specified
Experience
- Professional experience or foundational knowledge in the automotive (Kfz) sector
- Experience in handling technical customer inquiries via telephone and written correspondence
- Proficiency in using standard office software for documentation and system tracking
Languages
Additional
- Requires excellent verbal and written communication skills (dialect-free). Must be willing to undergo internal further training and professional development.