IT Service Desk Specialist (1st Level) | 1st Level Support Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will serve as the primary point of contact for technical issues and service requests within a professional support environment. Your daily responsibilities include accepting incoming reports, logging them accurately in a ticketing system, and performing initial troubleshooting and classification. You will be responsible for documenting all actions taken and coordinating the escalation of complex issues to specialized downstream support units. A significant portion of the role involves active communication with users, guiding them through the resolution process with a customer-oriented mindset. This position is particularly attractive as it offers a permanent contract with a collective bargaining agreement and structured career development opportunities within an international engineering and IT service provider. It is an ideal entry point for both trained IT professionals and career changers with a high affinity for technology and a passion for problem-solving.