IT Operations Expert | Informatiker (m/w/d)

Job Summary

As an IT Operations Expert, you will play a pivotal role at the intersection of technical implementation and client relations. Your daily responsibilities involve managing API-based customer integrations, configuring technical settings such as webhooks and credentials, and conducting rigorous contract, integration, and end-to-end testing. You will act as a consultant to internal and external stakeholders, ensuring streamlined onboarding processes while leveraging modern AI and automation tools to enhance scalability and efficiency. Beyond technical execution, you will contribute to the evolution of API specifications and maintain comprehensive documentation to support a robust IT service management landscape. This position is particularly attractive for those who enjoy a blend of technical problem-solving and strategic consulting, offering the flexibility to work from Berlin, Verl, or Baden-Baden in a dynamic, international environment where your input directly shapes the customer experience.