IT Support Technician | IT‑Supporter / IT‑Techniker (m/w/d)
RWP Software GmbH
Job Summary
As an IT Support Technician, you will play a critical role in ensuring the stability and security of client IT infrastructures. Your daily responsibilities will be diverse, with approximately 70% of your time dedicated to 1st-level support, troubleshooting manufacturing processes, and commissioning MES software. You will also manage hardware lifecycles, including RAID repairs and workstation setups, and oversee server administration for both Windows and Linux environments. The role involves active participation in network support, such as VLAN tagging and WLAN access point management, as well as media technology installation. This position is ideal for service-oriented professionals who enjoy a mix of remote and on-site work. It offers the stability of a permanent contract, a structured 5-shift model with predictable planning, and the opportunity to work in a modern, ergonomic environment near major transport links. Unique benefits include tax-free shift premiums and a comprehensive onboarding process within a dynamic team.
Required Skills
Education
Successfully completed IT-related vocational training or further education (e.g., IT Specialist for System Integration, IT Systems Electronics Technician, or Technical Assistant for Informatics).
Experience
- Professional experience in IT support and troubleshooting
- Experience in Windows and Linux server administration
- Practical experience with network technology and client management
- Experience in hardware installation and maintenance of peripheral devices
- Experience in database querying and manufacturing process support
Languages
Additional
- Class B driver's license required for on-site assignments; willingness to work in a 5-shift model (early, late, night, and day shifts); availability for paid weekend on-call duty approximately 8 times per year.